Thank you for shopping at eboka.me. We sell digital travel guides which are delivered instantly after purchase. As such, please read our refund policy carefully before making a purchase.

1. Digital Nature of Products

Because our products are digital and cannot be returned once downloaded or accessed, we generally do not offer refunds.

2. Exceptions

We may consider a refund under the following conditions:

• If Paddle determines that a refund is required under their own buyer protection or local consumer law.

• If you experience a technical issue that prevents you from accessing the product and we are unable to resolve the issue within a reasonable timeframe.

In such cases, please contact us at [email protected] or reach out directly to Paddle Buyer Support.

3. How to Request a Refund

To request a refund (where eligible), please include the following information:

• Your order number

• Date of purchase

• Description of the issue

We aim to respond to all refund inquiries within 2–3 business days.